Hey, there!
I'm Becca, a tech-savvy problem solver with a passion for building smooth digital experiences and helping people along the way. I've supported thousands of Shopify merchants over the years, blending technical know-how with customer-first thinking. From squashing bugs and improving app performance as a Support Engineer, to collaborating with developers as a former Solutions Architect, I thrive where tech meets people.
When I'm not deep in eCommerce platforms or updating help docs, you’ll find me working behind the scenes at live shows and music festivals, sharpening my skills in event logistics and VIP operations.
Thanks for stopping by and feel free to take a look around!
ResumeProfessional History
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Inveterate
○ Provide timely and effective customer support to merchants, ensuring a positive and efficient experience.
○ Troubleshoot and resolve technical issues for merchants using the company's app, leveraging expert-level knowledge of Shopify.
○ Collaborate closely with the development team to identify, investigate, and implement solutions to technical challenges faced by merchants.
○ Regularly update and maintain help documentation, ensuring merchants have access to the latest and most accurate information.
○ Analyze merchant feedback and trends to provide actionable insights for continuous product improvement. -
Do LaB Inc.
○ Coordinated volunteer team members during the post-show takedown of the Lightning in a Bottle festival.
○ Served as the point of contact for post-festival team leaders and Lightning Team volunteers, managing assignments and scheduling for various areas.
○ Facilitated the organization and execution of logistics for the takedown process, ensuring efficiency and adherence to timelines.
○ Maintained detailed records of volunteer assignments and performance, contributing to post-event reporting and analysis. -
Venntov
Promoted from Customer Success Manager to Solutions Architect
○ Spearheaded strategic collaboration resulting in a 20% increase in application speed
○ Provided personalized assistance to over 5,000 Shopify merchants
○ Orchestrated successful onboarding of national and global brands, ensuring seamless integration -
Graduated from California State University San Bernardino
○ Achieved Dean's List honors in recognition of academic excellence
○ Member of the Women in Computer Science club -
Target
○ Promoted from Electronics Sales Associate to Human Resources
○ Managed scheduling for 150+ employees, ensuring efficiency
○ Led full-cycle recruitment processes, from sourcing to offer negotiations
○ Oversaw personnel records and ensured legal compliance
○ Stayed updated on latest product specifications